FAQs

Your questions, answered from the heart

How do I open an account with Heart of the Country?

If you would like to start selling any of our products just fill in this form and we will be in touch.

Where can I see the prices?

To see the prices you first must register with Heart of the Country. Click here to fill in the registration form.

What is the minimum order and what is a carriage paid order?

Minimum order at Heart of the Country is only £100.

Carriage paid order for UK mainland (exluding Scottish Highlands) is £200, for Northern Ireland and Scottish Highlands it is £300 and for Ireland carriage paid is £500.

 

 

What payment methods do Heart of the Country accept?

We accept debit and credit cards over the phone and online. You and pay by BACs, bank details are on all invoices or you can send a cheque.

Please note that there is a 2% unavoidable surcharge for paying with a credit card.

How much will I be charged for an order under carriage paid?

If you place an order under carriage paid you will be charged £7.50 for UK Mainland, £12 for Northern Ireland and Scottish Highlands and £15 for Ireland.

Are all of the products on this website in stock?

We try to keep everything in stock at all times, especially our more popular items. Once an item goes out of stock we mark it out of stock on the website but sometimes items can be missed.

 

Do the prices include VAT?

No, all of our prices are excluding VAT.

How long does delivery take?

Delivery normally takes between 2-5 working days. If you require an order delivered quickly or on a specific date please call us on 01543 481612.

What do I do if there are breakages, damaged, faulty or incorrect items?

In the unlikely event that you receive faulty items in your order or receive incorrect quantities or items you must let us know within 7 days of receiving the order.

Have a question? Just ask below

We will get back to you as soon as possible - regular questions will be added to FAQ's

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